New Resident FAQs for Your Web Site(s)
What is the best way to get people to your web site and keep them coming
back? This is a common argument between web site design and marketing
experts, and while many of their answers may differ, there is one rule
that all web experts agree upon – Content is King.
After all, why else would anyone want to visit your web site if not for
the information contained within it?
A TOPS Interactive web site gives you an automatic leg up in improving
content by providing an interactive interface whereby residents and other
community members can contribute relevant content to your association
web site without the need for you to take any action at all.
But as with any new system, your residents probably will not know what
they can and cannot do with the web site immediately upon entering it.
Until now, all of the help currently on the web sites is geared to the
Administrators, not the residents, so it is up to each administrator to
train their own users on how to use their community web site.
Enter the new Resident FAQs! In response to a request from a web site
administrator, we have developed a series of frequently asked questions
and answers, which you can republish on your own community web site. These
FAQs are free content that will guide residents through how to use the
web site, and provide some simple support to common questions that residents
have asked other administrators in the past.
The FAQs are available as a custom module that can be easily added to
your community web site. Because it is a custom module, it is fully customizable
within the rich text editor. You can add/edit/delete questions, or even
add your own category (management company policies, or architectural guidelines,
perhaps?) There's even a blank template that would allow you to emulate
the format of the other FAQ categories for your custom FAQ.
We are currently offering two categories of FAQs, which we can implement
on your web site – The Community Web Site FAQ answers residents’
questions about how to use the features of the web site; the Online Payments
FAQ answers questions about using online payments. Both FAQs are available
for review on the TOPS Administrator Forum at http://admin.topswebsites.com.
If you would like to implement either or both of these FAQs on your web
site, please send an email to websupport@topssoft.com.
Let us know which FAQ files you wish to include, for which web site(s),
and where on the private menu you would like them to be included. We will
set up the custom module with all of the content, and add the menu option
to the private menu, and let you know as soon as it is implemented.
|
Previous
