The Online Support Center

TOPS adds yet another value added service for those customers on a Maintenance Support Agreement (MSA), The Online Support Center! Fully integrated with TOPS' internal ticket tracking software The Online Support Center allows you to track all support tickets generated for your company. This service was released on July 5th, 2005. The Online Support Center will allow you to fully manage your support account, including:

• View your company's support ticket history (From January 2005).
• Search and filter on your tickets to view specific tickets you are looking for.
• Create a new ticket.
• Submit a request to re-open a closed ticket.
• Review your support minutes used for the current period.
• Check your billing information and monitor the amount of your support bill for the current period.
• Review TOPS records on your company contact information, and submit a change request, if necessary.

Each TOPS customer on a valid MSA will be able to access the Online Support Center by requesting a log in from www.topssoft.com.

Only one account may be set up per TOPS Customer ID. Once your account has been verified, you will receive an email with instructions on how to use the Online Support Center. You can log in at any time of the day or night to check up on your TOPS support services.

In addition to our new Online Support Center, customers with a valid MSA also reap the benefits of instant program updates through the TOPS Internet Updater.