212 Software :: About 212 Support

About TOPS Support

TOPS is dedicated and passionate about supporting their customers. From day one, TOPS expert staff is there to answer any questions you may have related to the use of our property management software. The target of TOPS support staff is to enable their customers to operate the software easily and seamlessly.

Throughout the support section, you will find an array of program updates and support options. TOPS encourages its customers to contact customer support online or over the phone as needed.

SUPPORT OPTIONS

Online Support

*24/7 Online Support Center

Customers with an active Maintenance Support Agreement may access our Online Support Center any time. The Online Support center allows customers to review a full history of their support accounts, including open tickets, searchable ticket history complete with support tech resolutions, support account information, and our Support Knowledge Base which contains extensive help, including how to topics, frequently asked questions, error response, support topics, best practice tips, and more!

E-mail support

If you have an active MSA, complete the online support request form to contact our Technical Support Department with your request, and we will be happy to respond within 1 business day. Fees may apply.

Phone Support

The TOPS Technical Support Department is available
9am to 8:00pm EST, Monday through Thursday, and
9am to 5:30pm EST, on Fridays.

You may contact Support Toll-Free at:
(800) 899-5689