Technical Support Services

About Support Agreements

When new customers purchase TOPS, they receive thirty (30) days of toll-free technical support. After the initial thirty 30) day period, a Maintenance Support Agreement may be purchased from TOPS under several affordable plans. These plans entitle customers to the following support features:

• Toll-free technical support
• Dial in modem support
• e-mail support
• Internet Updater
• Free software updates

  Please note that training and database conversions are not covered under the Maintenance Support Agreement.

NOTE: Existing customers upgrading to TOPS Professional™ will continue their current support plan.

Available Support Plans

Premium Support

• Receive updates to TOPS programs as they are released each year to keep your version of TOPS current as new and improved features are released.
• Internet Updater available for regular updating of software and distribution of new features.
• Unlimited telephone support is included to answer questions and problems with TOPS.
• Get priority handling of your technical support issues, typically within 45 minutes of your call.
• There is no limit or additional charges for this support plan.

Please contact our Sales Department for more information and pricing.

Multiple Communities

• Receive updates to TOPS programs as they are released each year to keep your version of TOPS current as new and improved features are released.
• Internet Updater available for regular updating of software and distribution of new features.
• Receive up to 60 minutes of telephone support time each month to answer questions and problems with TOPS.
• Support time over the 60 minute limit is charged per minute for the time actually spent.
• For overages, there is no call minimum charge for this support plan.
• Networks - An additional charge is assessed monthly to support network problems affecting TOPS.

Please contact our Sales Department for more information and pricing.

Single Community

• Receive updates to TOPS programs as they are released each year to keep your version of TOPS current as new and improved features are released.
• Internet Updater available for regular updating of software and distribution of new features.
• Receive up to 30 minutes of telephone support time each month to answer questions and problems with TOPS.
• Support time over the 30 minute limit is charged per minute for the time actually spent.
• For overages, there is no call minimum charge for this support plan.
• Networks - An additional charge is assessed monthly to support network problems affecting TOPS.

Please contact our Sales Department for more information and pricing.