Training Services from TOPS
To set up or
get more information on any of the training opportunities
listed here, please contact Training at 1-800-760-9966,
or via email at training@212software.com.
212 U is a new Internet training
program which offers all TOPS users the opportunity
to learn the ins and outs of the TOPS programs and functions
straight from the source. Each month, we offer a different
course designed to train users on the processes and
procedures to complete the TOPS functions that
you use every day. We have developed several classes,
from new community set-up to year-end processing and
everything else in between.
Users connect to the class
via telephone and an Internet conference software. This
allows each user to see exactly what our instructor
is doing on his or her computer. Each course lasts about
an hour, and includes a question and answer period at
the completion of the course. Prior to the date of the
course, students are provided with an outline of the
topics that will be covered, and various course materials,
such as checklists for functions and sample layouts
or codes appropriate to the course topic.
For more information on 212 U, please
check out our web site, www.212university.com.
Here we will post course schedules, syllabi, and other
pertinent information regarding 212 U. Registered students
will receive a login ID and password that will allow
them to download class material in advance of the course
date. Additionally, we are developing a certification
program for some of the larger, more involved modules
like CC&R/ACC Enforcement.
Anyone new to TOPS can
become more proficient by utilizing our three hour Orientation/Overview,
which will walk you through the basic steps of using
the software. When you make your TOPS Professional™ purchase, be sure
to schedule the free orientation included with your
purchase. If you are an existing TOPS customer,
you may purchase the orientation through the TOPS Online Customer Care Center.
The orientation is a brief overview of each of the modules within the TOPS Professional System. The orientation is split into two 1 1/2 hour online classes. Orientations are normally held the second Tuesday and Wednesday of each month from 2:00 - 3:30 PM Eastern Time.
To schedule your orientation, please email orientations@212software.com. Please include in your email the name of your company, your client ID, contact name, and phone number along with dates and times you will be available
If you prefer to have our trainer
come to your office, please contact our Training
Department to set up an on-site training session.
The training will use your systems, your data, and be
customized to fit your needs.
Our corporate trainers have been in the association management technology business for many years, and have been using and training on the TOPS products for much of that time. They will gladly share their expertise to help you make the important decisions that affect your business. Contact us for more information.
About TOPS's Corporate
Trainer
Ken Caldwell
Having received his Bachelor of Accounting degree from Syracuse University, Ken brings a breadth of experience in his new capacity as Corporate Trainer. Since 2001, Ken has been using our software in various companies, most recently as an independent consultant in the southwest part of Florida. His strongest area is accounting but with this new position he has undertaken the task of learning all areas of the program. He has done so well that recently he taught a 212 University class on the Work Order module.
As Ken is based in Florida, he can easily service the training needs of our customers on the eastern seaboard of the country. Ken will also be co-teaching 212 University classes and new client orientations and can also tailor custom training programs for your association or management company, whether that be web-based or in-person. Ken can be reached at 800-760-9966 ext 964, kenc@212software.com or training@212software.com.
Diana Kral
Working for a property management company for almost 4 years with her background in IT, Diana's considerable amount of experience adds to our team of Corporate Trainers. Diana has worked with our software encompassing all aspects of operation as well as implementation of new customer setup.
Based in Arizona, she will primarily assist our clients in the western united states but is not limited based on customer need. Diana is one of the trainers teaching classes at 212-University, she is available for specialized training on line or on site for your convenience. Diana can be reached at 800-760-9966 ext 955, dianak@212software.com or training@212software.com to help with your individual request.
Alternative Training
There are a number of specialists around the country that can help you in learning how to use TOPS's products. Here are the third-party trainers that specialize in training on TOPS products Locate a TOPS Trainer
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